How to use the scanning app on site

  1. If you don't already have the app download on your device, go to your app store to download the free Freshtix app. 
  2. Make sure you're connected to the internet
  3. Launch our app and sign in
  4. Choose to scan online or offline (online is recommended). To toggle online, click the three line widget to open the menu. 
  5. Select your event
  6. Click 'Settings' if you want to choose which ticket types to scan. 
  7. Click 'Launch Scanner'
  8. If prompted, allow the app access to your camera
  9. Hold your device over the ticket so the barcode is in the middle of the grey outline
  10. The device will focus automatically and the screen will display a response


LOGIN SCREEN

Freshtix App Login Screen

SETTINGS

Freshtix App

 

SELECT YOUR EVENT

Select Your Event

EVENT HOME PAGE - ONLINE SCANNING

Freshtix App Settings

EVENT HOME PAGE  - OFFLINE SCANNING

Freshtix Ticket Scaner

FILTER TICKETS TO SCAN

Click 'Settings' to choose which ticket types to scan.

Freshtix Ticket Scanner

 

LAUNCH SCANNER Scanner

Launch the scanner. Make sure the barcode you're scanning is in the center of the grid. Hold the scanner about 10 (ten) inches away from the ticket or phone you're scanning.

Freshtix Scanning

SUMMARY OF YOUR EVENT

Selecting 'Summary Of This Event' will show you how many people are checked in and how many people are yet to check in.

Freshtix Summary Report

 

MANUAL CHECK-IN

Manual Check-in - Manual check-in displays a list of every attendee by name. Here, you can search for an attendee and check them in on the app via their name or email address. You can click on the Patrons name to expand their order and check-in each individual ticket or check them in all at once. This feature is not available when scanning in online mode. 

Freshtix Check In

 

VALID SCAN

A 'VALID scan' means the ticket is valid and the Patron can enter. This will default to a green scan. You can change the color of the screen under your ticket type settings.

Valid Scan

WARNING - DUPLICATE SCAN

A Yellow screen is a DUPLICATE scan and is a warning indicating the ticket was scanned less than 30 seconds ago. More than likely this is an error due to the person scanning. Yellow scans are always treated as VALID scans.

Duplicate Scan

INVALID SCAN

A Red screen is an INVALID scan and indicates the ticket is not valid for the event. The reason why will populate on the screen.  

Typical reasons a ticket is invalid

  • Wrong Event
  • Wrong Date
  • Refunded/Voided Ticket

Invalid Scan            

WHAT DO TICKET BUYERS RECEIVE?

When a ticket buyer receives their tickets via email, they are given two attachments.

  1. Mobile Tickets – A QR Code will open and can be scanned directly on phone screen.
  2. Printable Tickets - PDF version – The Patron will print their ticket and bring it with them to the event

#FreshTip

  • In bright light/direct sunlight scan the QR code
  • In low light or at night scan the linear barcode

The QR code has a grey background which scans better in bright light. 

The linear barcode has a white background which scans better in low light.

               

 

BEST PRACTICES ON-SITE

When using the camera on any mobile device as a barcode scanner, the battery on your device will drain much faster than during normal use.

We recommend you take the following precautions when scanning for more than 2 hours or over 1,000 tickets at an event:

  • Make sure all devices are fully charged
  • Have extra/spare devices ready to go
  • Use an external battery pack as a back-up (we recommend this one)
  • During slow periods, switch back to the main screen. Do not leave the camera in a state where it is constantly trying to focus. This is when it uses the most battery life
  • Use a long charging cable and leave the device plugged in

For most events, we recommend working under some sort of covering i.e. tent or umbrella

This is not only for your protection, but the equipment as well.

 

TICKET SCANNING REPORT

To view a report to show your ticket scan times in 15-minute intervals, visit the Analytics section on your event dashboard.

Event Summary

 

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