Organizers and Event Manager sub-users can now update email address for customers attending their events.
Here is a video example of the process:
Note that only the organization owner email and the sub-users marked as "Event Managers" are able to update a customer's email address. "Scanner" and "Seller" sub-users will not have access to this feature. For info on how to add someone as a sub-user, please use the Multiple Users (Sub-Users) help article.
In addition, here is a step-by-step guideline:
- Step 1: On the left hand side select "Customer"
- Step 2: Input the customer information, you can use their email address or first and last name
- Step 3: Once their account information has been pulled up, in the "New Email Address" box input their email where they would like their tickets sent
- Step 4: Select "Manage Orders" and locate the customers order, select the envelope and resend the tickets
If a customer has an email associated with an organization, organizers will not be able to update that account for security purposes. The customer would have to use a different email address.