If you haven't sold any tickets and want to cancel your event, you should deactivate it.
Follow these steps.
- Login to Freshtix.com
- Click on 'Manage Events'
- Click on the name of your event to open the Dashboard
- Click 'Edit Your Event'
- Click the 'Settings' tab on the far left side of the screen
- Choose "Deactivated: do not list this event publicly, and make the link inaccessible"
- Click 'Save' to keep changes
If you end your event early and you need to refund ticket buyers, please follow these steps and contact us at 678-701-6114 or text us at 678-737-4093
'Deactivating' an event just takes it off the website. It does NOT automatically refund people.
