Help For Ticket Buyers
Frequently Asked Event Questions
Help! I Haven't Received My Tickets
How Do I.....?
- ★ Change my Facebook email address?
- ★ Retrieve my tickets
- Buy tickets
- Change my email address
- Change My Mailing Address
- Changing Facebook Login to Personal Login
Refunds
General Questions
I Have A Question About A Charge on My Account
What do I get?
Ayuda En Español
- No recibí un email confirmando mi compra. ¿Cómo sé si se ha confirmado mi compra?
- Recuperar mis boletos con Facebook
- Retención pendiente/Duplicación de carga
- ¿Como consigo una devolución de mi dinero?
- ¿Como los puedo contactar para comprar boletos por teléfono o para hacer una pregunta?
- ¿Cómo recupero/reenvío mis boletos?
Help For Event Organizers
Getting Started
- ★ Comparing Payment Processing Options
- ★ Multiple Users (Sub-Users)
- ★ My Organization Page
- ADA Ticket Options
- Can I use my own PayPal account to accept payments?
- Create an Organization
Payments and Fees
- ★ How & when do I get paid?
- ★ How much does it cost to use Freshtix?
- ★ Setting Up PayPal Processing
- Adding A Rebate
- Can I Switch My PayPal Account?
- Getting Paid By Check
Reports, Data & Analytics
- ★ Event Dashboard
- ★ Freshtix Analytics
- ★ Sharing Reports
- ★ Viewing Reports
- Create a Will Call List for Specific Ticket Types
- Customer Attendance Report
Marketing & Promotion
- ★ Google Analytics
- ★ Inclusion In Our Email blasts
- ★ Invite People To Your Event (Previous Ticket Buyers)
- ★ Let us help you promote your event
- ★ Promote Your Event
- ★ Promoter Tracking Links
Popular Questions
- ★ Ask Questions and Collect Additional Information
- ★ Create an event
- ★ Duplicating an Event
- ★ Editing Begin and End Sales Date/Time
- Announce/Publish Event Automatically
- Change number of tickets available
Help On-site At An Event
- ★ Check people in on our website
- ★ How do I check people in?
- Auto Ticket Scanning
- Can I use multiple devices to check in my attendees?
- Comp Tickets
- Conference Badge Printing
Training and Webinars
On Site Sales & Box Office Sales
- ★ Cash Sales - Quick Sell
- ★ Credit/Debit Card Sales - Quick Sell
- ★ Get Started Selling Tickets in your Box Office
- ★ How much does your Point of Sale solution cost?
- ★ Refunds
- Allocating COMP tickets without the Patrons email
Promo Codes & Discount Codes
- ★ Creating Promo Codes and Discount Codes
- ★ Promo Codes vs. Access Codes
- Access Codes (Pre-Sale Codes)
- Access Codes: Unique Passwords
- Buy One, Get One Free (BOGO)
- Create A Promo Code for ALL of your Events
How Do I Cancel My Event?
Can I Customize My Page?
- ★ Adding Banner Images (Customize My Page)
- ★ Adding Images to Event Description (Customize My Page)
- ★ Editing Images
- ★ How to Customize Your Tickets
- Adding images and text to tickets
- Adding Images to Event Calendar
Allow Ticket Buyers to Contact Me
Tips And Tricks
- ★ Example events
- Customer Service Help
- Enabling Custom Terms
- How to build a 3 day festival
- Order Deactivation
- Selling & Setting Up Tables
Freshtix Mobile App & Ticket Scanner
- ★ Creating Sub-Users To Scan Tickets
- ★ Download our free ticket scanning app
- ★ How to use the Freshtix app
- ★ iOS App for iPhone, iPod and iPad
- App for Android Devices
- Check People In Using Freshtix.com Instead of the Mobile App
RFID: Access Control and Cashless Payments
- ★ Getting Started With RFID
- After Your Event
- Custom Microsite
- Reports
- RFID and Social Media Integration
- RFID For Access Control
Members and Memberships
Security
Download Buttons and Logos
Contact Us
Latest News
Wristbands & Printed Tickets
Promoted articles
- How do I retrieve/resend my tickets?
- Change my Facebook email address?
- Retrieve my tickets
- Why isn't my credit/debit card being accepted?
- My Organization Page
- Multiple Users (Sub-Users)
- Comparing Payment Processing Options
- Setting Up PayPal Processing
- How & when do I get paid?
- How much does it cost to use Freshtix?
- Sharing Reports
- Freshtix Analytics
- Event Dashboard
- Viewing Reports
- Invite People To Your Event (Previous Ticket Buyers)
- Promoter Tracking Links
- Inclusion In Our Email blasts
- Google Analytics
- Promote Your Event
- Retargeting marketing
- Let us help you promote your event
- Ask Questions and Collect Additional Information
- Duplicating an Event
- Editing Begin and End Sales Date/Time
- Create an event
- Check people in on our website
- How do I check people in?
- Credit/Debit Card Sales - Quick Sell
- Cash Sales - Quick Sell
- How much does your Point of Sale solution cost?
- Get Started Selling Tickets in your Box Office
- Refunds
- Promo Codes vs. Access Codes
- Creating Promo Codes and Discount Codes
- Adding Images to Event Description (Customize My Page)
- Editing Images
- How to Customize Your Tickets
- Adding Banner Images (Customize My Page)
- Example events
- How to use the Freshtix app
- Creating Sub-Users To Scan Tickets
- Download our free ticket scanning app
- iOS App for iPhone, iPod and iPad
- Getting Started With RFID
- Visit our blog for all the latest news!