Getting Started

• ★ Comparing Payment Processing Options
• ★ Multiple Users (Sub-Users)
• ★ My Organization Page
• ADA Ticket Options
• Can I use my own PayPal account to accept payments?
• Create an Organization
See all 17 articles

Payments and Fees

• ★ How & when do I get paid?
• ★ How much does it cost to use Freshtix?
• ★ Setting Up PayPal Processing
• Adding A Rebate
• Can I Switch My PayPal Account?
• Getting Paid By Check
See all 11 articles

Reports, Data & Analytics

• ★ Event Dashboard
• ★ Freshtix Analytics
• ★ Sharing Reports
• ★ Viewing Reports
• Create a Will Call List for Specific Ticket Types
• Customer Attendance Report
See all 19 articles

Marketing & Promotion

• ★ Google Analytics
• ★ Inclusion In Our Email blasts
• ★ Invite People To Your Event (Previous Ticket Buyers)
• ★ Let us help you promote your event
• ★ Promote Your Event
• ★ Promoter Tracking Links
See all 22 articles

Popular Questions

• ★ Ask Questions and Collect Additional Information
• ★ Create an event
• ★ Duplicating an Event
• ★ Editing Begin and End Sales Date/Time
• Announce/Publish Event Automatically
• Change number of tickets available
See all 32 articles

Help On-site At An Event

• ★ Check people in on our website
• ★ How do I check people in?
• Auto Ticket Scanning
• Can I use multiple devices to check in my attendees?
• Comp Tickets
• Conference Badge Printing
See all 13 articles

Training and Webinars

• Training: Building Events
• Training: On site sales via our Point-Of-Sale solution
• Training: Ticket Scanning

On Site Sales & Box Office Sales

• ★ Cash Sales - Quick Sell
• ★ Credit/Debit Card Sales - Quick Sell
• ★ Get Started Selling Tickets in your Box Office
• ★ How much does your Point of Sale solution cost?
• ★ Refunds
• Allocating COMP tickets without the Patrons email
See all 23 articles

Promo Codes & Discount Codes

• ★ Creating Promo Codes and Discount Codes
• ★ Promo Codes vs. Access Codes
• Access Codes (Pre-Sale Codes)
• Access Codes: Unique Passwords
• Buy One, Get One Free (BOGO)
• Create A Promo Code for ALL of your Events
See all 7 articles

How Do I Cancel My Event?

• Delete An Event
• How do I cancel my event?
• How do I issue refunds after my event has taken place?
• How do I issue refunds before my event takes place?
• How do I issue refunds?

Can I Customize My Page?

• ★ Adding Banner Images (Customize My Page)
• ★ Adding Images to Event Description (Customize My Page)
• ★ Editing Images
• ★ How to Customize Your Tickets
• Adding images and text to tickets
• Adding Images to Event Calendar
See all 7 articles

Allow Ticket Buyers to Contact Me

• Contact Organizer

Tips And Tricks

• ★ Example events
• Customer Service Help
• Enabling Custom Terms
• How to build a 3 day festival
• Order Deactivation
• Selling & Setting Up Tables
See all 7 articles

Freshtix Mobile App & Ticket Scanner

• ★ Creating Sub-Users To Scan Tickets
• ★ Download our free ticket scanning app
• ★ How to use the Freshtix app
• ★ iOS App for iPhone, iPod and iPad
• App for Android Devices
• Check People In Using Freshtix.com Instead of the Mobile App
See all 17 articles

RFID: Access Control and Cashless Payments

• ★ Getting Started With RFID
• After Your Event
• Custom Microsite
• Reports
• RFID and Social Media Integration
• RFID For Access Control
See all 10 articles

Members and Memberships

• Create New Membership Type
• Create Price Type, Valid For Members Only
• Exporting New Members From Freshtix
• How To Upload Members
• Update and Manage Members

Security

• Chargebacks and Disputes
• PCI Compliance
• PCI Compliance Procedures

Download Buttons and Logos

• Download 'Buy Tickets' buttons for your site
• Download Freshtix logos