When reading your reports (in the sales channel column) you'll see either 'Web' or 'Phone'.
- Web sales are ticket sales that occurred online
- Phone sales are ticket sales that were taken over the phone in our call center
In each case, the customer is sent their tickets or registration information via email.
- Tickets are never held at a box office.
- There is no 'will call'.
- Tickets are always delivered immediately after the sale is complete via email.