Pending Charges & Duplicate Charges

Pending Charges, Duplicate Charges And Holds

To prevent credit card fraud we use an Address Verification System (AVS).

It compares the address you enter with the address the credit card company has on file for you.

In an attempt to prevent fraud, your transaction might be declined if the address you enter doesn't match with one they have on file for you.

Even if your transaction is declined, you may temporarily see a 'duplicate charge' if you look at your bank account or credit card statement online.

This is called a pending hold.

Because the transaction declined, we will not collect the funds.

  • Your bank/credit card company is temporarily holding the funds.
  • They sometimes take up to 3 business days to release the funds.
  • In such a case, please contact your bank or credit card company to get them released earlier.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request