To reset your password, go to www.freshtix.com and click on 'Sign In' then click on 'reset my password'.
Click this link to reset your password or visit www.freshtix.com/users/password/new
Instructions for resetting your password will be sent to you via email.
In the email will be a link to reset your password.
Even if you ordered by phone, you will have an account and can reset your password.