Tax Settings Overview
In certain jurisdictions, Freshtix is required to collect and remit sales tax on applicable U.S. ticket sales unless you are exempt. If you host live events and are located in the United States, tax applicability is determined by your venue’s location.
To review or update tax collection for an event:
Navigate to Edit Your Event
Select Tax Settings
Answer the questions presented
Based on your responses, additional Tax Options may become available.
Changing Tax Settings After Sales Begin
Once tickets have been sold, changes to Tax Settings are restricted to admins only. This is because modifying tax settings may impact the tax rate applied to tickets.
Please note:
Changes to tax settings do not affect previously sold tickets
Updating tax rates after sales have occurred may result in a surplus or shortage in the total tax collected or remitted for the event
If you need to make changes after tickets have been sold, please contact Freshtix Client Support for assistance.
Important Note
Freshtix cannot provide tax advice. If you have questions about your tax obligations, we strongly recommend consulting a qualified tax professional.