The number of tickets available for an event is controlled in 2 places.
- The number of tickets available for each Ticket Type
- The maximum capacity of the venue (example below)
- Regardless of how many tickets you create, the venue capacity is always the overriding factor that determines how many tickets can be sold. Even though you create a quantity for each price type, they are all pulling form the venue capacity. You cannot exceed the venue capacity.
The easiest place to change the number of tickets available is the 'Ticket Type'.
How to change the number available for each ticket type
Follow these simple steps to change the number of tickets available.
- Login to Freshtix.com
- Click on 'Manage Events'
- Click on the name of your event to open your Dashboard
- Click "Edit Your Event"
- Click on the 'Tickets' tab to the left.
- You can edit the number of tickets available in the Quantity Box.
Venue capacity vs number of tickets available
For some events, we know that the number of tickets available is determined by the size of the venue or the facility where the event is being held.
Example: 5,000 person venue
- Your event takes place in a large ballroom and the maximum number of guests is 5,000
- You have 2 ticket types:
- Adult
- Child
- It doesn't matter how many adult or child tickets you sell, as long as you don't sell more than 5,000 tickets. You are able to sell 2,000 Adult tickets and 3,000 Child tickets, or 4,000 Adult tickets and only 1,000 Child ticket. Either way, you can't sell more than 5,000 tickets.
If your event is similar to this, use these settings:
- Set the venue capacity to 5,000
- Make 5,000 Adult tickets available
- Make 5,000 Child tickets available
The system will automatically stop sales at 5,000 regardless how many Adult or Child tickets have been sold.
How to change the maximum capacity of the venue
You can edit venue capacity by following the steps below:
- Login to Freshtix.com
- Click on 'Manage Events'
- Click on the name of your event to open your Dashboard
- Click "Edit Your Event"
- Click on the 'General Information' tab to the left.
- Click the green edit button next to venue name
- Edit the number in the 'capacity' box
