How do I issue refunds?

There are typically two scenarios for refunding a ticket buyer

  1. Because an event has been cancelled or significantly changed
  2. Because a ticket buyer requests a refund

If your event has been completely cancelled, you need to end ticket sales and then contact us so that we can issue ticket buyers a refund.

If there have been significantly changed and you need to issue refunds, contact us and we'll take care of that for you.

Click here for more about cancelled events

If a ticket buyer requests a refund from you (the event Organizer) you should contact us and we'll take care of that for you unless you are using our Box Office solution.

 

 

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