There are typically two scenarios for refunding a ticket buyer
- An event has been cancelled or significantly changed
- A ticket buyer requests a refund
If a ticket buyer requests a refund from you (the event Organizer) you should contact us and we'll take care of that for you unless you are using our Box Office solution.
If your event has been completely cancelled, you need to end ticket sales and then contact us so that we can issue ticket buyers a refund.
If there have been significantly changed and you need to issue refunds, contact us and we'll take care of that for you.
Click here for more about cancelled events