Updating A Customers Email Address

Organizers and Event Manager sub-users can now update email address for customers attending their events. 

Here is a video example of the process:


Note that only the organization owner email and the sub-users marked as "Event Managers" are able to update a customer's email address. "Scanner" and "Seller" sub-users will not have access to this feature. For info on how to add someone as a sub-user, please use the Multiple Users (Sub-Users) help article.

In addition, here is a step-by-step guideline:

  • Step 1: On the left hand side select "Customer"
  • Step 2: Input the customer information, you can use their email address or first and last name
  • Step 3: Once their account information has been pulled up, in the "New Email Address" box input their email where they would like their tickets sent
  • Step 4: Select "Manage Orders" and locate the customers order, select the envelope and resend the tickets 

If a customer has an email associated with an organization, organizers will not be able to update that account for security purposes. The customer would have to use a different email address. 




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