Get Started Selling Tickets in your Box Office

You can sell tickets through our platform, accept cash and credit cards, and print/email your own tickets using our built-in Point-Of-Sale solution. There is NO charge for cash or check sales - they're free! You keep 100% of the cash you collect. For credit and debit card sales, we retain 5% of the total amount charged. Here's how that effects your ticket prices.

If you would like to set this up, please contact us.

 

 

How It Works: Quick Sell

To use our simple interface:

Log into your account, click 'Sell Tickets' on the left, select the name of your event, and then click 'Quick Sell'.

Since we built this for large events, it works best with a laptop or desktop. We do not have a mobile app or tablet app available yet. And you couldn't process thousands of transactions on an iPad.

 

Freshtix point of sale

 

  1. Select the number of tickets you wish to issue (You may need to create a box office ticket type or create a free ticket type first.)
  2. Enter the following information
    • First Name (optional)
    • Last Name (optional)
    • Email Address (optional) -  enter the RECIPIENT'S email address, not your email address. 

      If you don’t know the recipient's email address and just want to “put them on the list,” leave the email field blank. (The system will create a generic email address.)

      All Freshtix accounts are tied to an email address, so if you enter someone else's name and YOUR email address, all you've done is change the name on YOUR account.

  3. Then click the 'Cash Purchase' or 'Charge Card' button

 

CompTickets.gif

 

Cash Transaction:

Freshtix cash sales

 

Credit/Debit Card Transaction:

After you swipe the customer's card, their first and last name will populate automatically. You can purchase a USB credit card swipe from us or use your own. The customer's zip code is required for credit card sales (but not for cash sales). The zip code must match what the bank or credit card company has on file with the cardholder or the sale will be declined. This helps you prevent credit card fraud.

If you need to enter the card number manually or would like to use a promo code you'll need to use the Full Box Office option. To do so, select 'Manage Events' at the top of the page, click 'Sell Tickets' on the left, select the name of your event, and then click 'Full Box Office'.

Freshtix credit card sales

Ticket Printing and Delivery

After a sale is processed, the tickets are displayed on the screen and if you entered an email address they are also sent via email. The receipt and tickets are displayed as a .pdf that can be saved or printed. If you enable Auto Ticket Scanning, the ticket is automatically scanned after you make the sale.

 

If you're prefer to print tickets out at your box office instead, we offer two printer options: a Star Thermal Ticket Printer or a Boca Thermal Ticket Printer. For more information on ticket printers, check out our Ticket Printers article or watch a short demo below.

 

Ticket printing with Freshtix from Freshtix on Vimeo.

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